Shipping & Returns

Order Processing and Shipping

  • Orders are processed and dispatched within 1–5 business days from the date of purchase; processing time does not include weekends or public holidays and begins once payment is confirmed.

  • A shipping confirmation email with tracking details will be sent once the order leaves the facility so delivery progress can be monitored end-to-end.

  • Shipping timelines shown at checkout are carrier estimates and may vary due to network conditions, customs, weather, or peak-season volumes; dispatch time is separate from carrier transit time.

  • If an order contains multiple items, the business may dispatch all items together or in partial shipments based on availability to avoid undue delay, with tracking provided for each parcel where applicable.

  • Where applicable, shipping charges may be subject to GST and invoiced in accordance with prevailing laws and composite supply principles; consult a tax professional for rate specifics as practices can vary by product category and courier billing treatment.

Delivery Address and Failed Delivery

  • Customers are responsible for providing a complete and accurate delivery address; failed deliveries due to incorrect addresses or repeated delivery attempts may result in additional reshipment fees once the parcel is returned to origin by the carrier.

  • If a package is marked delivered by the carrier but cannot be located, the issue must be raised promptly with the carrier and customer support so a trace can be initiated; resolution depends on carrier investigation outcomes.

Duties, Taxes, and Regulatory Compliance

  • All prices shown at checkout are exclusive or inclusive of applicable taxes as indicated on the invoice; tax treatment follows the time of supply and invoicing rules under GST where relevant.

  • Any import duties, local levies, or carrier surcharges assessed by destination authorities or carriers are the recipient’s responsibility unless explicitly stated otherwise at checkout.

Order Changes and Cancellations

  • Requests to modify shipping addresses or cancel orders can be accommodated only before the order is packed for dispatch; once an order is shipped, changes or cancellations are no longer possible and will follow the Exchanges section below.

  • During peak periods, packing may occur quickly after payment confirmation, so timely contact with support is essential for change requests to be considered.

Exchange-Only Policy (No Returns)

  • For hygiene and safety reasons associated with cosmetic applicators that directly contact skin, all sales are final; there are no returns or refunds once the product is delivered and the hygiene seal/packaging is opened.

  • An exchange will be offered only if there is a verified technical fault or manufacturing defect with the Swirly Silk Touch – Pro Make Up Blender; buyer’s remorse, preference changes, or normal wear are not eligible.

  • Eligible exchanges require the product to be returned in original packaging with all accessories and inserts; hygiene seals should remain intact unless the reported issue specifically concerns an out-of-box operational defect.

How to Request an Exchange (Technical Faults)

  • Contact support within the stated exchange window detailed below with order number, clear description of the fault, and photos/videos demonstrating the issue so the team can validate and authorize next steps.

  • Upon preliminary validation, instructions will be provided for return of the defective unit; once inspected and the defect is confirmed, a like-for-like replacement will be dispatched at no additional product cost.

  • If inspection determines the item is fully functional, shows damage due to misuse, or is missing essential components, the exchange may be denied and the item returned to the customer; shipping fees may apply.

Exchange Window and Conditions

  • Exchange requests for technical faults must be submitted within the posted window on the product or policy page; claims outside this period may not be accepted due to wear-and-tear risk and hygiene concerns.

  • Cosmetic items and beauty tools are commonly restricted from returns for hygiene reasons; the policy follows an exchange-only approach for verified defects to protect customer safety and product integrity.

Non-Exchangeable Cases

  • Improper use, physical damage, exposure to liquids beyond instructions, unauthorized repairs or alterations, or failures caused by external accessories or power sources are excluded from exchange eligibility.

  • Packaging or minor cosmetic imperfections that do not affect functionality, as well as normal noise or vibration within designed parameters for a powered applicator, are not considered technical faults.

Return Shipping for Exchanges

  • For approved defect-related exchanges, instructions will specify whether a prepaid label is provided or if the customer should arrange return shipping first; reimbursement or label provision depends on the inspection outcome and jurisdiction.

  • Items sent without prior authorization (RMA) or outside the stated instructions may be refused or delayed; always wait for the exchange authorization before shipping an item back.

Refunds

  • Refunds are not offered under this policy due to the hygiene-sensitive nature of the product; the remedy for verified defects is an exchange for the same or functionally equivalent unit where available.

  • If a replacement is unavailable due to stock limitations, an alternative remedy such as store credit may be provided at the company’s discretion, consistent with the no-refund framework.

Lost, Damaged, or Incorrect Items on Arrival

  • Report shipping damage or incorrect items immediately upon delivery with unboxing photos so the support team can coordinate a carrier claim and an expedited exchange where verified.

  • Carrier-verified loss or misdelivery will be handled per carrier investigation; once a loss is confirmed, a replacement shipment will be arranged consistent with policy terms.

Contact and Support

  • For order status, shipping questions, or exchange authorization, contact the customer support channel listed on the product or store page with the order number and issue details for faster resolution.

  • Support availability, response times, and escalation procedures are outlined on the site; during peak seasons, response times may be longer but all cases are addressed in the order received.

Policy Updates

  • This policy may be updated periodically to reflect operational improvements, regulatory guidance, and product-specific handling requirements; the version posted at the time of order will govern that purchase unless otherwise required by law.

  • By purchasing the Swirly Silk Touch – Pro Make Up Blender, customers acknowledge and agree to the shipping and exchange terms above, including the hygiene-based no-returns provision and exchange-only remedy for verified defects